Frequently
Asked
Questions
No question is a bad question. If you are unable to find the answers you need below, please call us at 574-282-2440.
– Security –
How does All Secure keep my personal property safe?
Most of our facilities are well lighted, fully fenced and gated. You will be given a personal code to use with our electronic keypad for entries and exits. To secure your unit, All Secure provides you with the highest quality locks the industry offers.
Do you have cameras to monitor the property?
Yes we do! All Secure has cameras on site and our professionally trained managers carry out routine security checks for added protection.
Do I need to purchase a lock?
No. You are provided with a lock to secure your unit when you sign your lease. The locks are the highest quality available in the storage industry.
– Features & Services –
Do you provide packing supplies?
We offer specialty packing supplies such as bubble wrap, packing tape, or boxes for dishes and wardrobes.
Do I need a climate controlled space?
Yes, if you are storing more than six months, sensitive equipment, or belongings such as antiques, leather furniture, musical instruments, or other delicate items.
What is climate controlled space?
Climate controlled units help to reduce humidity in the air that can cause wear and tear to your valuables. Climate controlled space is recommended for those storing sensitive items or for a long period of time.
– Hours –
When can I access my storage unit?
Our gate hours are 5am-10pm every day.
What are your office hours?
Monday-Friday 8:00am-6:00pm
Saturday 8:30am-3:00pm
Sunday and After Hours by appointment.
At anytime you are able to reach a customer service representive by picking up the courtesy phones on site or by Calling 574-282-2440.
– Lease & Payments –
How do I rent a storage space?
We have a few options. You can rent online by going to the location page and following the Rent Now link or you can call us at 833-808-6724 to rent over the phone or to set up an appointment to meet a manager on site.
How long are your lease terms?
Our lease terms are month to month with a minimun of one month’s rent.
How do I move out?
Just remove your lock and we will know that you have moved out. It’s that easy.
How do I make a payment?
All Secure offers a number of ways to pay your rent. You can pay online, by mail, by phone, or in person by using our dropboxes at any All Secure facility. For your convenience, we also offer monthly auto pay by credit card. We also accept payments at Veldman’s Automotive Service Center.
What happens if my payment is late?
No worries. We offer a 5 day grace period just in case you forgot your payment. On the 6th day, your account will be assessed a $15 late fee and your gate code will no longer work until payment is made.
Where can I review the lease agreement before renting a unit?
You can download and review our full lease agreement below. It outlines everything you need to know before renting.
We have two versions based on your facility’s location:
Be sure to review the one that applies to your rental location.
Does All Secure Self Storage offer insurance?
Yes! To give you added peace of mind, we offer convenient third-party insurance options designed to protect your stored items. You’ll be able to choose your coverage level during the rental process, or you can provide proof of an existing policy if you already have one.
You can also review the insurance agreement here for full details.
– Legal-
Can I transfer my unit to someone else’s name?
Yes, you can. We offer a name transfer form that both parties need to sign. Once the form is signed, then the new tenant will sign a new lease for the storage unit.
How can I stop my eviction?
You have a couple options to stop the eviction process. Please contact our customer service department to discuss your account.
