Frequently
Asked
Questions
No question is a bad question. If you are unable to find the answers you need below, please call us at 574-282-2440.
– Security –
Most of our facilities are well lighted, fully fenced and gated. You will be given a personal code to use with our electronic keypad for entries and exits. To secure your unit, All Secure provides you with the highest quality locks the industry offers.
Yes we do! All Secure has cameras on site and our professionally trained managers carry out routine security checks for added protection.
No. You are provided with a lock to secure your unit when you sign your lease. The locks are the highest quality available in the storage industry.
– Features & Services –
We offer specialty packing supplies such as bubble wrap, packing tape, or boxes for dishes and wardrobes.
Yes, if you are storing more than six months, sensitive equipment, or belongings such as antiques, leather furniture, musical instruments, or other delicate items.
Climate controlled units help to reduce humidity in the air that can cause wear and tear to your valuables. Climate controlled space is recommended for those storing sensitive items or for a long period of time.
– Hours –
Our gate hours are 5am-10pm every day.
Monday-Friday 8:00am-6:00pm
Saturday 8:30am-3:00pm
Sunday and After Hours by appointment.
At anytime you are able to reach a customer service representive by picking up the courtesy phones on site or by Calling 574-282-2440.
– Lease & Payments –
We have a few options. You can rent online by going to the location page and following the Rent Now link or you can call us at 833-808-6724 to rent over the phone or to set up an appointment to meet a manager on site.
Our lease terms are month to month with a minimum of one month’s rent.
Just remove your lock and we will know that you have moved out. It’s that easy.
All Secure offers a number of ways to pay your rent. You can pay online, by mail, by phone, or in person by using our dropboxes at any All Secure facility. For your convenience, we also offer monthly auto pay by credit card. We also accept payments at Veldman’s Automotive Service Center.
No worries. We offer a 5 day grace period just in case you forgot your payment. On the 6th day, your account will be assessed a $15 late fee and your gate code will no longer work until payment is made.
You can download and review our full lease agreement below. It outlines everything you need to know before renting.
We have two versions based on your facility’s location:
Be sure to review the one that applies to your rental location.
Yes! To give you added peace of mind, we offer convenient third-party insurance options designed to protect your stored items. You’ll be able to choose your coverage level during the rental process, or you can provide proof of an existing policy if you already have one.
You can also review the insurance agreement here for full details.
– Legal-
Yes, you can. We offer a name transfer form that both parties need to sign. Once the form is signed, then the new tenant will sign a new lease for the storage unit.
You have a couple options to stop the eviction process. Please contact our customer service department to discuss your account.